FAQ

We Measure our Dogs a little different to others. We ask that you follow these guidelines to the letter.First Grab a Fabric Measuring tape (available at the Dollar store or Walmart).Wrap the tape measure around the dogs neck at the thinnest part. This is High up on the neck, TIGHT to the skin. This means just below the jaw and behind the ears. DO NOT add two fingers or add a little for comfort.

No, This will definitely give you a wrong measurement. We measure our collars on the INSIDE. This ensures that our collars are the EXACT size your dog NEEDS.

Well, each Harness and vest will have a specific Measurement chart contained within the picture section of that specific Harness or vest. Please follow the guidelines to get the best fitting harness or vest for your dog.

We recommed using a laundry or XL Delicates bag.

Throw your gear in the washer with a single tide pod or mild detergent. Add a towel to the load to help with the washing.

Hang out to dry.

DO NOT USE:
Peroxide, Bleach or "Gear Wash"
This will fade or bleach your gear, and we are not liable for that.

After every wash, add grease or lube to the buckles, to keep them operating smoothly.
Also, It is a good Idea to apply some Scotchguard Spray on UV Protectant and sealer, to keep your gear looking like new for years to come.

We actually get this question a LOT!
We focus on Strength, Fuction, and mobility.
Every stitch is reinforced, thought out and planned with Function in mind.
We actually spend the time to TEST our equipment and hardware, with independent third party testing labs in the US, with certificates to prove it!

It seems the most other companies have moved more toward achieving "likes" on social media, rather than doing the research and development on their products. Sometime what they produce makes no sense, and cold also cause significant harm to your dog if used in the intended manner. (Plastic or Fid-lock Buckles, that are NOT rated for load bearing applications. Non locking adjustment straps, or adjustment only on one side, causing the dog discomfort while working)

Unfortunately we cannot help you if you used an incorrect address. Please ensure that your address is current on all of your payment methods, since Paypal, AfterPay, ApplePay etc.  BEFORE placing your order.

We can gladly make any corrections to your order, until the time of shipping. Once your item is marked as "fulfilled" or "shipped", then it is too late, and a new Item will need to be ordered.

If there is an issue or challenge with your order, we need to contact you. If you do not reply in a timely manner, we reserve the right to cancel your order and refund the funds to the original payment method. Funds usually take 3-5 business days to return to your account.

ABSOLUTELY! you 100% DO need them! We have seen some serious injuries both in person and on the web of dogs falling out of their harness/vest, because the manufacturer, trainer, or handler said that they didn't need them...a Swiss Seat, not only secures your dog into the hoisting rig, but also prevents any spinal and/or abdominal injuries that may arise from the exercise.

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Not to mention, it prevents your dog from falling out of the harness/vest they are in. Some dogs will deliberately try to get out of their harness/vest, if they feel uncomfortable in the situation they are in.

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Well, if you cannot get one from your local Dollar store or Walmart, we suggest using a piece of rope. Mark the two ends out on a piece of paper and measure that with a construction tape measure, or ruler. DO NOT wrap a construction tape around your dog's neck. It will NOT be accurate.

We  do not conform to other companies or use their method of measurements. We tailor each piece to YOUR dog, not some random dog that belonged to someone else.

Yes, Yes we do. But please be very aware that the you will liable for any import duties if any on your end. Import Duties are calculated and charged by your country's Customs and Import Departments.

Yes Absolutely! Shipping to all American Armed Forces abroad, is considered a local shipment, and is Free via Diplomatic Priority Mail to your APO address.Please ensure that you use the correct address!

We Absolutely can make alterations to your harness, vest or collars. We do not mind at all!We have only One set of stipulations that we ask of you.WASH the item first. Put the item inside a delicates bag (if possible) add it to your wash with a few towels. Run a regular cycle as you normally would. After, hang the item out to thoroughly dry before packaging it for shipping. We ask this because the shipping carriers have dogs that search packages... and they ALWAYS flag the dirty dog gear... so it is really important that you follow this to the letter!!Then take the item you wish to alter to the UPS store and ask the kind person at the counter to print TWO labels. One of them would be a return shipping label. Yes, we ask that you pay for shipping in both directions.We will make the alterations you need and ship it back using the return label you sent along with the kit. If you do NOT include a label, we will send you an invoice for shipping charges. (This will be slightly more expensive than simply asking the UPS person to print one for you.)Normally we do not change for Alterations, but it Does depend on the request.

We offer free shipping within the US and to our Military Bases around the world.

Yes we do ship world wide, but we do charge for international shipping.